Server Management

Self-Managed or Fully Managed?

Below you’ll find a list of services performed for both Self-Managed and Fully Managed servers.


This type of management is provided with any server package by default. We recommend this management option to those who have technical background and can manage/configure the server on their own. It includes:

  • Server setup with the default operating system
  • Hardware issues detection and resolution
  • 99.99% Network uptime guarantee for VPS and dedicated servers
  • Initial server setup and configuration
  • Server reboot per customer’s request
  • Operating system re-setup
  • cPanel control panel installation/re-installation
  • Full root access

Fully Managed

Fully Managed services are offered on all control panel (cPanel/WHM) based VPSs and dedicated servers. With a fully managed server you do not need any server administration experience. Our expert staff will configure and manage your server for you. This service plan is provided for VPSs and dedicated servers that are set up with CentOS and cPanel/WHM installed. It includes:

  • Core server services monitored with a pro-active response when issues are detected
  • Support for core server services (Apache, Exim, MySQL, FTP, cPanel, DNS)
  • Fully managed service where engineers maintain all server services, software and components
  • Weekly backups to a backup server if R1Soft backup feature is ordered
  • Includes cPanel & WHM Reseller access
  • Support for tuning core issues in popular applications including WordPress, Joomla!, Drupal, Magento, Zen Cart and Open Cart Priority support
  • An additional upgrade to LiteSpeed Web Server (LSWS) a High-Performance Apache Web Server Replacement might be required based on traffic and server load
With Full Management, you receive reseller level access only to WHM, without root privileges. Our engineers will have root access as they will fully manage your server.

You cannot add the Fully Managed support option once a server has been provisioned as a Self-Managed server.

Services included with the Fully Managed option:

Initial Server Setup

  • Install the latest version of CentOS operating system.
  • Remove / shut down unnecessary operating system software/packages
  • Modify system permissions to secure system binaries
  • Secure temporary data paths (i.e. /tmp)
  • Install cPanel/WHM
  • Install ConfigServer firewall
  • Install ConfigServer login failure daemon (brute force login protection)
  • Configure S.M.A.R.T. a hard drive failure early detection system
  • Secure / harden SSH
  • Install log monitoring software
  • Install spam monitoring software
  • Install Ksplice (rebootless kernel patching)

Configuration of cPanel/WHM Services/Software

  • Install/Configure cPanel/WHM (release branch)
  • Configure bind (nameserver) and join it to our DNS cluster
  • Configure Apache, PHP anb MySQL
  • PHP Hardening – SuPHP and Suhosin (optional)
  • FTP Hardening
  • Install Zend Optimizer
  • Install ioncube decoder
  • Configure default statistics programs (Awstats and Webalizer)
  • Optimize WHM “tweak” settings
  • Configure daily, weekly and monthly backups
  • Installation of ImageMagick and GD
  • Configure common servers to minimize version/information broadcast

Continuous Server Management

  • 24x7x365 proactive server monitoring (HTTP, Mail, FTP, server load, disk and swap utilization)
  • Install security patches
  • Install critical cPanel/WHM patches (as needed)
  • Reconfigure PHP (per customer request)
  • Install PECL / Perl modules (per customer request)
  • Server log analysis
  • SSL certificate installation