Account Information

a

How do I cancel my account?

For everyone’s protection, we only accept cancellations in writing. You can cancel via our customer portal or simply email billing@cyberlynk.net

a

How long will it take for my service to be setup

Because of the high level of fraud orders we do not automatically accounts. Normally your account will be setup within a couple of hours, but it can take up to 24 hours. If you ordered a dedicated server it normally takes 24 hours setup.

a

I have not received my account information

First, check your spam folder. We do our best, but sometimes our emails will end up there. If you can’t find it in your spam folder, log into our customer portal. Click on the email tab, and you can review all the mail sent from our billing system. If it’s not there, please feel free to contact support.

a

What is your refund policy

We offer a 30-day refund policy shared and reseller hosting hosting. We do not offer refunds on VPS’s or dedicated servers. You are also allowed only one refund. If you sign up again after requesting a refund, we will not issue any refunds.

a

What payment methods do you accept?

We accept credit cards (Visa, Master Card, Discover and American Express) as well as PayPal.

a

Who is CyberLynk?

CyberLynk is our parent company. CyberLynk owns and operates the data center and network. Different services are offered by different CyberLynk brands.

Linux / cPanel Web Hosting

a

Do you have a speed test?

Please visit hostingsupport.io and run a speed test to the Milwaukee (MKE1) data center.

a

Do you offer free SSL certificates

Yes, we offer Free Let’s Encrypt certificates for all shared and reseller hosting packages. The certifiates are valid as long as your domain resolves to our servers.

a

Do you offer PostgreSQL

No, we do not offer PostgreSQL. We do offer MysQL

a

Do you offer reseller services?

Yes, we offer Linux reseller plans.

a

Do you offer SSH access?

No, we do not offer SSH access.

a

What version do PHP do you offer?

We offer multiple versions of PHP. You can choose what version your site will use from within cPanel. Current versiosn include:

  • 5.4
  • 5.5
  • 5.6
  • 7.0
  • 7.1
  • 7.2
  • 7.3
  • 7.4

PHP V7.4 is the recommended version

a

What version of MySQL do you offer?

Our servers are currently running MySQL V5.7.