Frequently Asked Questions

Account Information

How long will it take for my server to be setup?

Because of the high level of fraud orders we do not automatically accounts. Normally your account will be setup within a couple of hours, but it can take up to 24 hours. If you ordered a dedicated server it normally takes 24 hours setup.

What payment methods do you accept?

We accept credit cards (Visa, Master Card, Discover and American Express) as well as PayPal. We do not accept PayPal subscriptions

I have not received my account information

First, check your spam folder. We do our best, but sometimes our emails will end up there. If you can’t find it in your spam folder, log into our customer portal. Click on the email tab and you can review all the mail sent from our billing system. If it’s not there please feel free to contact support.

How do I cancel my account?

For everyone’s protection we only accept cancellations in writing. You can cancel via our customer portal or simply email [email protected]

What is your refund policy

We offer a 30 day refund policy shared and reseller hosting hosting. We do not offer refunds on VPS’s or dedicated servers. You are also allowed only one refund. If you sign up again after requesting a refund we will not issue any refunds.

Who is CyberLynk?

CyberLynk is our parent company. CyberLynk owns and operates the data center and network. Different services are offered by different CyberLynk brands.

Linux / cPanel Web Hosting

Do you do regular backups of my account?

Yes we perform multiple daily backups of your account using R1Soft. If you need data from your hosting account recovered we will extract it from the backup and make it available to you.

Do you offer any kind of server up-time monitor?

Yes. You can check the status and up-time of any of our servers. Please visit the Support / Status link for details.

Do you offer SSH access?

No, we do not offer SSH access.

Do you offer reseller services?

Yes. Visit Services, Linux, Reseller for package details.

Do you offer PostgresSQL?

No, we do not offer PostgresSQL. We do offer MySQL.

Do you offer SSL?

Yes, we offer basic SSL certificates. Basic SSL certificates are 39.95 / year. Please contact sales for further information.

Do you hosting plans offer CGI?

Yes, all hosting plans come with a private CGI directory

What version of PHP do you run?

We run the latest version of PHP 5.2.x

What version of MySQL do you run?

We run MySQL V5.1.x

Do you offer ‘insert your feature here’?

Most likely we do. Please contact sales and we’ll get you an answer

Do you offer custom packages?

No, we only offer the packages listed on our web site

Do reseller accounts have access to WHM?

Yes, all reseller packages have access to WHM.

How much are dedicated IP addresses?

Individual IP address are $2.00 / month

Do you have a speed test / download test?

Please visit our sister site MyNetworkHelpdesk.com and choose the Internet Speed Test.

Do you have any email limits?

Yes. We limit accounts to 500 outbound emails per hour. You can also only check your incoming (POP) email up to 60 times per hour.

What version of cPanel do you run?

We run the latest “release” version of cPanel.

How do I preview my site

Please refer to this blog post for details on previewing your site.